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Basic knowledge of computer functions required to include setup of office computer systems and the ability to troubleshoot issues. Monitor client activity and take initiative to answer phones and resolve client issues. The client care representative will respond to customer concerns over the phone or via web chats. Full-time, short-term, seasonal role.
Learning to prepare taxes will benefit you at Jackson Hewitt and beyond. Learn everything you need to know for a rewarding career as a Tax Pro. Be empowered to create opportunities to connect and collaborate, and share your vision and voice.
Head of Compliance
Jackson Hewitt is a full-service tax services company with a mission to transform the way its customers engage with their personal finances. The tax preparation service has six work-from-home job openings supporting customers, employees and the company in various ways. No tax-filing experience is needed.
Will track projects from initiation through to delivery, serve as the main contact regarding project execution, and assure working teams are aware of deadlines. Must have three years of project management experience. Full-time, remote candidate will oversee the development of marketing campaigns, manage the creation of daily and weekly educational articles, and serve as the creative director for a team of writers. Must have 10+ years of copy and content experience. Virtual role for a digital products strategy director. Will conduct research and analysis, identify target audience needs, identify product gaps and opportunities, design solutions, and monitor product performance.
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Spanish/English bilingual skills a plus. Be responsible for overall system performance and maintenance including ensuring information security, testing updates. Must have a bachelor's degree and 5+ years of recent HRIS analyst experience processing HR actions.
Most Jackson Hewitt locations are operated by independent franchisees who are independent employers, and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment related matters and decisions in their locations. Jackson Hewitt does not control the independent franchisees’ employment policies and practices and does not employ those working at franchised locations.
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Jackson Hewitt and its franchisees are equal opportunity employers committed to maintaining a diverse and inclusive workforce. Jackson Hewitt does not control the independent franchisees' employment policies and practices and does not employ those working at franchised locations. Responsibilities will include responding to clients' questions posted on social media and helping research and resolve client issues.
Full-time, seasonal position handling difficult client situations, implementing new information and procedures, researching and resolving client issues, and documenting client cases. Prior related contact center experience required. Responsibilities include researching, resolving, or escalating client issues, providing accurate information, de-escalating difficult client situations, and accurately documenting client records & cases. Duties include using researching & transmitting accurate information to resolve clients' issues, assisting, researching, resolving, or escalating issues as needed, and accurately documenting client records.
Chief Compliance and AML Officer
Need five years of work experience. As a Sr Mgr CRM, you will define and execute the customer engagement strategy across the company product portfolio. In this role, you will lead the customer growth through CRM channels, defining customer product engagement strategy from awareness to...
Need a BA/BS and three years of exp. To apply for this job, click on the “APPLY” button at the bottom of the job description page on the website of this company to fill out and submit the application form. Ability to set the right expectations and resolve conflicts with customers. Get a free, personalized salary estimate based on today's job market. Over 150 million people file taxes every year and more than half use tax services. Most offices are independently owned and operated.
Jackson Hewitt offers a money-back guarantee that clients will receive their maximum refund with 100% accuracy. Jackson Hewitt also helps clients navigate changes in taxes related to major life events, including education, employment, marriage, investments, accidents, and theft. Start a career and Get More in Return. Jackson Hewitt offices are working hard for the hardest working, and we are on a mission to completely change the way our customers engage with their taxes. Start a career and Get More in Return®.
1 year and above experience in service working environment in the public or call center will be a plus. Ability to understand clearly and respond to issues presented by customers appropriately. The ability to make decisions appropriately on behalf of customers effectively and quickly. Uphold the values of the company and respect customers.
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